Privacy
Policy
Blueback is committed to ensuring that the collection and processing of your data, carried out on this website (blueback.fr) and on the applications and software developed by Blueback, comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Informatique et Libertés).
In accordance with regulations on personal data protection (EU Regulation 2016/679 and the French Data Protection Act of January 6, 1978), the Office of Assistance and Digital Technologies processes the collected data to manage and handle your requests. You have the right to access, rectify, erase, restrict, and object to the processing of your data.
You can exercise these rights in several ways:
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By email using the contact form ;
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By sending a letter to :
Blueback SAS
3 rue Charles Croizé
35740 PACE
France
If you believe that your data has not been processed in compliance with applicable regulations, you have the right to file a complaint with the supervisory authority , CNIL, at: CNIL 3, Place de Fontenoy TSA 80715 75334 PARIS Cedex 07.
Cookies
and trackers
3 types de cookies sont utilisés sur notre site internet:
Three types of cookies are used on our website:
These cookies allow the website to function optimally. You can object to them and delete them using your browser settings; however, this may degrade your user experience.
Audience Measurement Cookies
To better serve you and enhance the user experience on our website, we measure its audience using a solution based on cookie technology. The collected data provides only anonymous statistical information about website traffic (such as the number of page views, the number of visits, and their return frequency).
No personal data is processed by Blueback.
Third-Party Cookies to Enhance Website Interactivity
We rely on certain services provided by third-party websites, which require the use of cookies:
Social networks: Facebook, YouTube, LinkedIn, and Instagram
Tracking and analytics tools: Google Analytics, Wix, Hubspot
When you first visit blueback.fr, a banner informs you about the presence of these cookies and invites you to indicate your preference. These cookies are only placed if you accept them.
You can access information about these cookies and adjust your preferences at any time by clicking the link located at the bottom left of each page on the website. You can choose to accept or refuse cookies either globally for the site or on a service-by-service basis.
Ways to Opt Out of Cookie Placement
You can choose to disable all cookies at any time, including those necessary for the website's functionality. However, this may degrade your user experience. If you wish to disable only non-essential cookies, please use our cookie management tool.
Personal Data
What personal data is Blueback likely to process?
You can choose to disable all cookies at any time, including those necessary for the website's functionality. However, this may degrade your user experience. If you wish to disable only non-essential cookies, please use our cookie management tool.
Some of this data is mandatory, while others are optional. The mandatory or optional nature of the personal data to be provided is indicated at the time of collection. If you refuse to provide the mandatory data requested, Blueback will not be able to process your request.
Why does Blueback use your personal data?
Depending on the nature of your relationship with Blueback (customer or prospect), we may use your data for the following reasons:
Ways to Opt Out of Cookie Placement
Depending on the nature of your relationship with Blueback (customer or prospect), your personal data may be communicated to the following recipients:
Are your personal data transferred outside the EU?
Where possible, your data is processed within the European Union. However, Blueback may use service providers located outside the European Union for technical and logistical reasons, involving the transfer of your personal data to a third country.
In the event that the third country does not ensure a level of protection of personal data equivalent to that of the European Union, Blueback will put in place the appropriate legal and/or contractual guarantees (in particular standard contractual clauses) to ensure the protection of your personal data and your rights.
For more information on the third countries to which your personal data is potentially transferred and the associated guarantees, we invite you to contact us by email using the form ;
How does Blueback protect your personal data?
Your personal data will only be retained for the period necessary to achieve the purposes for which the data was collected or to comply with applicable legal or regulatory requirements.
Thus, Blueback keeps in active base:
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data relating to your customer account (including information relating to your orders where applicable): until the end of our commercial relationship.
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data relating to your online request (e.g. request for a demonstration of Blueback solutions, request for information on Blueback solutions, complaint, etc.): until it has been fully processed by the Blueback teams
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data relating to your participation in a promotional operation: until the end of the promotional operation concerned.
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connection and browsing data: for thirteen (13) months.
Beyond these periods, your data is kept in an intermediate database:
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for three (3) years from the end of our relationship for data kept for commercial prospecting purposes.
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for ten (10) years from the end of the current fiscal year for data kept for accounting purposes;
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for any other mandatory legal period imposed on Blueback where applicable, in particular in the event of a recall of Blueback solutions;
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until the end of the limitation period applicable to data kept for evidentiary purposes, it being specified that the limitation period under common law in civil and commercial matters is five (5) years.
What are your rights over your personal data?
In accordance with the regulations relating to the protection of personal data, you have the following rights over your personal data:
As a French resident, you also have the right to define general or specific directives regarding your personal data in the event of your death (for example, their deletion or their transmission to any person of your choice). You can revoke your directives at any time.
In certain circumstances, Blueback may be required to request specific information from you to confirm your identity and ensure the exercise of your rights. This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
For any questions or to exercise your rights over your personal data, we invite you to:
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complete the form dedicated to these questions
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send a letter by post to Blueback – 2 Rue Charles Croizé, 35740 Pacé (France).
If necessary, you can file a complaint with the Commission Nationale Informatique et Libertés (CNIL) via its website or by mail: 3, place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07. This right can be exercised at any time free of charge, apart from postal costs where applicable, and any costs of assistance or representation if you choose to be assisted in this procedure by a third party.
Update
This Privacy Policy is dated and may be amended and updated by Blueback at any time, including in the event of changes to the Site or changes in applicable law. Therefore, we recommend that you review this Privacy Policy each time you access the Site. When required by applicable law, the updated Privacy Policy will be communicated to you by any appropriate means.